Question 1

Is there a free trial, and do I need a card?

Accepted Answer

Yes. Every account starts with a 14-day free trial with Growth limits, and the REST API is included too. No card is needed to start. We email you 3 days before the trial ends. If you subscribe during the trial, you keep the remaining trial days and the first charge happens when the trial ends.

Question 2

What happens when the trial ends?

Accepted Answer

If you haven't picked a plan, collection pauses and the dashboard locks. Nothing is charged and nothing is deleted: pick a plan at any time and everything, including the data collected during the trial, is back.

Question 3

What counts as an event?

Accepted Answer

Every stored event counts: pageviews, page leaves (time on page), goals and custom events, outbound link clicks, identify calls and payment events from success pages. Excluded traffic and bots are dropped before they're stored, so they don't count, and neither do payments imported from your payment provider or crawler hits. Usage is added up across all your websites in monthly windows that start on your trial or billing date.

Question 4

What happens if I go over my event allowance?

Accepted Answer

At 80% of your allowance you get a banner and an email. From 100% tracking keeps going as a grace period, and we tell you you're over. At 120% collection pauses until your monthly window resets or you upgrade. Your existing data stays, and we never pause without telling you first in the dashboard and by email.

Question 5

Can I upgrade or downgrade, and how is it prorated?

Accepted Answer

Yes, from Account → Billing at any time. The change applies straight away and Dodo Payments prorates the difference, shown before you confirm: upgrades are charged the prorated difference, and downgrades are credited against future invoices. Nothing is removed on a downgrade. Teammates keep their access, websites over the new limit keep tracking, and journeys, funnels, launches and AI traffic come back with their history when you upgrade again.

Question 6

How does yearly billing work?

Accepted Answer

Yearly costs 10 months of the monthly price, so two months are free ($18 on Starter, $38 on Growth and $98 on Scale). You pay once a year in advance. Your event allowance still applies per month, so yearly plans count usage in monthly windows too.

Question 7

What is your refund policy?

Accepted Answer

If Trakily isn't right for you, ask within 14 days of your first payment for a full refund, on monthly or yearly billing. If a yearly renewal went through and you meant to cancel, contact us within 14 days of it and, if the account hasn't been used meaningfully since, we'll refund it. Monthly renewals aren't normally refunded, so cancel before the renewal date. The full policy is on the refunds page.

Question 8

Who handles payments, taxes and invoices?

Accepted Answer

Dodo Payments, our Merchant of Record. Dodo Payments processes your payment, issues your invoices and calculates, collects and remits sales tax, VAT or GST where it applies. Your card details go to Dodo Payments, never to us. Invoices and billing details are in the billing portal, which you open from Account → Billing.

Question 9

Which currency are prices in?

Accepted Answer

Plans are priced in US dollars and exclude taxes unless checkout says otherwise. Dodo Payments runs the checkout and shows exactly what you'll be charged before you pay. Refunds are paid back in the currency you paid in.

Question 10

How do I cancel?

Accepted Answer

Open Account → Billing and choose Manage billing & invoices to open the billing portal, where you can cancel in a few clicks. Everything keeps working until the end of the period you paid for. After that, collection pauses and the dashboard locks, but your data is kept so you can pick a plan and carry on.

Question 11

What happens if a payment fails?

Accepted Answer

You keep full access for 7 days with a warning while you update your payment method in the billing portal. If it's still unpaid after that, the dashboard locks and collection pauses until the payment goes through.

Question 12

How far back can I see my data on each plan?

Accepted Answer

We store up to 10 years of analytics data for every account, including imported GA4 or Plausible history. Your plan sets how far back you can look: Starter shows 1 year, Growth shows 3 years, Scale shows 5 years, and the free trial follows Growth. That window applies to the dashboard, shared dashboards, the API, widgets and email reports. Older data isn't deleted when it falls outside the window, so upgrading shows it again right away. MRR, active subscribers and LTV always use your full payment history.

Question 13

Do you offer discounts?

Accepted Answer

Yearly billing gives you two months free. If you have a discount code, you can enter it at checkout.

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